PRIVACY POLICY
Effective Date: 15th April 2026
1. Who We Are
Eden Enhancements is a sole trader business providing hair extension, mesh integration, and wig services, including client consultations.
We are based in East Yorkshire, United Kingdom.
Contact details:
Eden Enhancements
Email: edenenhancements@gmail.com
Eden Enhancements (“we,” “our,” or “us”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, store, and protect your personal data when you use our services.
2. The Data We Collect
We may collect and process the following personal data:
Personal Information
- Name
- Phone number
- Email address
- Address (if required)
Client Records
- Appointment and booking details
- Consultation responses
Health-Related Information (Special Category Data)
Where necessary for your safety and suitability for treatment, we may collect:
- Scalp conditions
- Hair loss information
- Medical or health-related information relevant to the service
3. How We Collect Your Data
We collect data when you:
- Complete consultation forms (e.g. via Google Forms)
- Book appointments (e.g. via Fresha)
- Contact us directly
- Use our website
4. How We Use Your Data
We use your data to:
- Assess suitability for treatments
- Provide safe and effective services
- Manage appointments and client records
- Communicate with you for bookings or enquiries
- Maintain business records for legal and insurance purposes
5. Lawful Basis for Processing
We process your data under the following lawful bases:
- Contract – to provide services you have booked
- Legitimate Interests – to operate and improve our business
- Consent – for marketing communications and for processing health-related data
Where we collect health-related information, we do so only with your explicit consent.
6. How Your Data Is Stored
Your data is securely stored using trusted third-party systems, including:
- Google Forms and Google Drive (for consultation records)
- Fresha (for booking and client management)
We take appropriate security measures including password protection and restricted access.
7. Sharing Your Data
We do not sell or share your personal data for marketing purposes.
We may share your data with trusted service providers (data processors) where necessary to operate our business, including:
- Google (Forms, Drive)
- Fresha
We may also disclose data if required by law.
8. International Data Transfers
Some of our service providers (such as Google) may store data outside the United Kingdom. In such cases, we ensure appropriate safeguards are in place in line with UK data protection laws.
9. Data Retention
We retain client records, including consultation forms, for up to 6 years to comply with legal, insurance, and business requirements.
After this period, your data will be securely deleted or anonymised.
10. Your Rights
Under data protection law, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (where applicable)
- Withdraw consent at any time
- Object to processing in certain circumstances
To exercise your rights, contact us at edenenhancements@gmail.com.
11. Marketing Communications
We will only send marketing messages if you have opted in. You can withdraw consent at any time by contacting us or unsubscribing from communications.
12. Data Security
We take appropriate technical and organisational measures to protect your data. However, no system is completely secure, and we cannot guarantee absolute security.
13. Changes to This Policy
We may update this privacy policy from time to time. The latest version will always be available upon request or on our website.
14. Contact Us
If you have any questions about this policy or how your data is handled, please contact:
Email: edenenhancements@gmail.com
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).